Matt Creel, MPA

Profile

Experienced partnerships & customer success leader focused on building relationships that drive revenue. Areas of expertise include team building, offering exceptional client services, and diplomatic but direct communication. Proven to build powerful partnerships, solve complex problems, and align organizational vision with outcomes.

Education

Master's Degree

Texas A&M University

Concentration in National Security Policy

Capstone project: moving Forward: Charting the future of Civil Service in New Orleans

Study abroad in Doha, Qatar

Certificate of Advanced International Affairs

Texas A&M University

12 hours of graduate level coursework completed online

International Energy Policy, Terrorism in Today's World, Technical Intelligence Collection Systems

Bachelor's Degree

University of North Texas

Study abroad in Mexico

Work History

Pippin Title

Director of Partnerships

Feb 2021 - Present

Build account management and customer success division
Consult on business strategy and operations
Sell new accounts and develop partnerships for customer referrals and new revenue streams

Covered 6 Academy

Director of Business Development

Jan 2021 - April 2021

Established business development strategy for a recruiting and job placement service
Developed relationships with employers through cold outreach and referral mining
Negotiated with employer partners to hire candidates, develop internship programs, and other partnerships
Built a candidate database to use for job placement/recruiting service

Qualia

Senior Vendor Partnerships Manager

Mar 2018 - Dec 2020

Closed $250,000 ARR in upsells in final quarter
Promoted to sell & onboard large vendors, coordinate enhanced integrations, and negotiate services & fees
Increased Marketplace revenue 26x, marketplace usage 29x, and vendor head count 8x
Developed partnerships for new products and services while enabling sales process for existing products
Manage and resolve complex escalations and churn risk conversations, enabling revenue retention

Sander Resources

Project Manager, Government and Public Affairs Consultant

Nov 2016 - Mar 2018

Managed public communications projects consisting of multiple print materials mailed to 4K+ homes
Managed project budget of $400K; client extended the project for a second round
Provided strategic guidance on communication issues
Created, tracked, and reported baseline and post-project outcome metrics and KPIs

Texas House of Representatives

Chief of Staff

Jan 2015 - Nov 2016

Directed all policy and communications work related to the Representative’s Capitol and district offices
Facilitated meetings with stakeholders and interest groups on public policy issues, drafted and reviewed legislation
Managed budgets and reimbursements for payroll, operations, and travel amounting to $150K+ annually
Recruit, train, and lead a team of four employees, three in the Capitol office and one remote